As an RICS regulated firm Land Partners has in place a CHP which allows you to make a complaint should you be dissatisfied with any aspect of the service provided to you. This process has two stages:
Stage One
If you have already made a complaint to us verbally please ensure that you also make it in writing in order that we may have the opportunity to review your concerns in full. Please address the written complaint to:
Simon Dixon Smith
Land Partners LLP
The Old Stables
Lyons Hall Business Park
Lyons Hall Road
Braintree
Essex
CM7 9SH
Alternatively, please email:
We will acknowledge receipt of your complaint within 7 days. Having assessed your complaint we will then provide you with a full response within 28 days. If you are happy that the matter has been addressed and resolved the matter will then be concluded.
Stage Two
If Stage One has been completed and we have been unable to agree on how to resolve your concerns, or eight weeks have passed since the date that your complaint in writing was received by Land Partners, you may then take the complaint to an independent redress provider as follows:
For Agency clients (including Lettings and Property Management):
The Property Redress Scheme
Premiere House
1st Floor
Elstree Way
Borehamwood
WD6 1JH
Email: info@theprs.co.uk
For other clients:
RICS Dispute Resolution Service
55 Colemore Row
Birmingham
B3 2AA
Email: drs@rics.org
